Store Policies
Payment Terms
A 50% deposit is required for all customized orders with the balance due prior to ship-out. The issuance of a deposit constitutes your acceptance of these terms.
Lead-time
In general, please allow 4-7 weeks from the date of deposit and then 3-5 days shipping time for most orders. You will be told at the time of ordering what the approximate lead time is.Timing is approximate because of the nature of custom work;we are not selling pre-made products, everything, unless stated otherwise is made to size for you.
Rush orders when possible are completed in half the normal stated time, for instance 4-7 weeks becomes 2-3 weeks plus shipping time (a delivery date can be missed due to delays by the shipping company).If we are unable to complete the product in the 'rush time' you will be refunded the rush charge and the product will revert to normal delivery.This occassionally happens because of the nature of custom work even though we make every effort to fulfil your order in this time period.
Changes/Cancellations
Once your order has been placed, any changes will be subject to our ability to do so based on where we are in the fabrication process. Any changes must be submitted and approved in writing. Additional charges may apply. Any cancellation after the order is placed may result in the loss of all or part of your deposit on that item. Materials are procured as soon as your deposit is received. Each product is crafted specially for you, therefore we are generally not able to accept cancellations or returns once an order is placed.
A 50% deposit is required for all customized orders with the balance due prior to ship-out. The issuance of a deposit constitutes your acceptance of these terms.
Lead-time
In general, please allow 4-7 weeks from the date of deposit and then 3-5 days shipping time for most orders. You will be told at the time of ordering what the approximate lead time is.Timing is approximate because of the nature of custom work;we are not selling pre-made products, everything, unless stated otherwise is made to size for you.
Rush orders when possible are completed in half the normal stated time, for instance 4-7 weeks becomes 2-3 weeks plus shipping time (a delivery date can be missed due to delays by the shipping company).If we are unable to complete the product in the 'rush time' you will be refunded the rush charge and the product will revert to normal delivery.This occassionally happens because of the nature of custom work even though we make every effort to fulfil your order in this time period.
Changes/Cancellations
Once your order has been placed, any changes will be subject to our ability to do so based on where we are in the fabrication process. Any changes must be submitted and approved in writing. Additional charges may apply. Any cancellation after the order is placed may result in the loss of all or part of your deposit on that item. Materials are procured as soon as your deposit is received. Each product is crafted specially for you, therefore we are generally not able to accept cancellations or returns once an order is placed.
